Privacy Policy & PDPA Notice
1. Introduction
This Privacy Policy describes how World Auto Pte Ltd (“we”, “our”, or “us”) collects, uses, discloses and protects personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
By engaging our services, visiting our premises, submitting any form (online or offline), or accessing our website, you consent to the practices described in this Privacy Policy.
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2. Personal Data We Collect
We may collect personal data including, but not limited to:
•Name / Company name
•NRIC / FIN / Passport number
•Contact number(s) and email address
•Vehicle number, make and model
•Insurance policy and claim details
•Billing, payment and invoice information
•CCTV recordings at our premises
•Any other information provided in relation to vehicle servicing, repair, insurance or warranty matters
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3. Purpose of Collection, Use and Disclosure
Your personal data may be collected, used and disclosed for the following purposes:
1.Vehicle servicing, repair and maintenance
2.Booking of appointments and handling enquiries
3.Preparation of quotations, job sheets, invoices and receipts
4.Processing motor insurance, third-party (TP) and windscreen claims
5.Liaising with insurance companies, loss adjusters and surveyors
6.Liaising with rental, leasing and fleet management companies
7.Communication with dealers or parties who referred the vehicle to us
8.After-service follow-up, payment administration and customer support
9.Compliance with legal, regulatory and audit requirements
10.Security and safety purposes, including CCTV monitoring
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4. Disclosure to Third Parties
We may disclose personal data to third parties on a need-to-know basis, including:
•Insurance companies and their appointed representatives
•Loss adjusters and surveyors
•Rental, leasing and fleet companies
•Vehicle dealers and business partners
•External workshops, suppliers and service providers
•Government authorities and regulators (where required by law)
•Professional advisers (e.g. auditors, consultants, legal advisers)
All disclosures will be made in accordance with the PDPA.
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5. Consent
By providing your personal data to us or using our services, you:
•Consent to the collection, use and disclosure of your personal data for the purposes stated above; and
•Confirm that you have obtained consent from any third party whose personal data you provide to us (e.g. vehicle owner or driver).
You may withdraw your consent at any time by contacting us. Please note that withdrawal of consent may affect our ability to provide or continue providing services.
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6. Data Protection and Retention
We take reasonable administrative, physical and technical measures to protect your personal data against unauthorised access, disclosure or loss.
Personal data will be retained only for as long as necessary to fulfil business, legal, accounting or regulatory requirements (including insurance and repair records).
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7. Access, Correction and Withdrawal
You may request to:
•Access personal data held by us
•Correct any inaccurate or incomplete personal data
•Withdraw consent for the use or disclosure of your personal data
Requests should be submitted in writing or via email to our Data Protection contact below.
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8. Website Use and Cookies
Our website may automatically collect limited technical information (such as IP address, browser type and pages visited) for website performance and improvement purposes.
Cookies may be used to enhance user experience. You may adjust your browser settings to disable cookies, though some features may be affected.
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9. Contact Information
For PDPA-related enquiries, access, correction or withdrawal of consent requests, please contact:
World Auto Pte Ltd
Address: 5 Kim Chuan Lane, Singapore 537070
Email: admin@worldauto.com.sg
Tel: 6451 3933
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10. Updates to This Policy
We reserve the right to update this Privacy Policy from time to time.
Any changes will be published on this website. Continued use of our services constitutes acceptance of the updated policy.